Why Remote Access?
Need to use programs from the office at home? Maybe you’d like to have easy access to your home PC at any time. This is all possible using our Falcon OnDemand service. With Falcon OnDemand, you can control your computer from anywhere! Access your PC from your laptop, workplace, or even your Phone. If you have Falcon OnDemand and an internet connection you are good to go.
Features and Functionality
With each new release, we synchronize customer feedback with our development goals to provide a clean, intuitive, functional solution. Functionality is presented both as features available through our host client and as tools provided as part of our web application.
Connectivity
Central web application serves as the meeting point between your technicians and customers [5 sec clip]
Access from anywhere gives you the ability to deal with issues wherever there is an internet connection
Zero-install clients avoid waiting for customers to fumble through installation [5 sec clip]
Intelligent launching selects the easiest deployment method regardless of platform
Seamless firewall traversal for both technicians and customers makes life easier on everyone
Proxy traversal is not an issue, as ScreenConnect uses system settings to establish the connection
No administrator access is required for technicians or customers to join a session
Multiple-session support allows technicians work on multiple sessions simultaneously [5 sec clip]
Collaborate with another technician to both work on a single session simultaneously
Configuration with domain name and custom ports allows for any combination of access points
Automatic reconnection keeps you connected when network conditions are poor
Log on or log off the system and ScreenConnect maintains the connection
Reboot machines through ScreenConnect or otherwise, and clients reconnect afterwards
Session Management
Ad hoc support sessions allow for quick session creation and simple connections for users [5 sec clip]
Unlimited unattended connections make it easy to deploy and manage remote access clients [5 sec clip]
Generate MSI packages to automatically deploy persistent connections via Group Policy or other means [5 sec clip]
Remotely upgrade unattended clients to make sure they are up-to-date [5 sec clip]
Remotely uninstall the clients at any time, an efficient way of managing client work termination tasks[5 sec clip]
Remotely relabel unattended clients to change organization or identification [5 sec clip]
Unlimited technician accounts can be created with any type of license purchase
Transfer sessions from one technician to another [5 sec clip]
Add notes to sessions for organization, compliance, or billing purposes [5 sec clip]
Command line interface from the web UI supports individual or group commands [5 sec clip]
Wake-on-LAN can be used to wake machines via a message from the web UI [5 sec clip]
Broadcast chat messages from the web UI to individual or group machines [5 sec clip]
Screen preview from web UI to see if machine is being used before connecting [5 sec clip]
Custom fields allow users to capture customer information and efficiently organize sessions
In-Session
Control and view machines through an intuitive, fully functional client [5 sec clip]
Unlimited participants can join and hopefully pay attention to your online presentations
Easily send Ctrl+Alt+Del to the customer machine [5 sec clip]
User Account Control (UAC) is not a problem, as prompts are displayed to and controlled by users [5 sec clip]
Chat with customers through an out-of-the-way interface [5 sec clip]
Take screenshots instantly which are named and saved automatically [5 sec clip]
Screen recordings are saved in .avi format locally for the user [5 sec clip]
Reboot the machine to normal or safe mode (and reconnect automatically) [5 sec clip]
Transfer files and folders with menu options [5 sec clip]
Drag and drop file transfer makes moving files quick and simple [5 sec clip]
Copy and paste file transfer is another option for moving files and folders across machines [5 sec clip]
Reverse screen share to allow the customer to view your desktop [5 sec clip]
The Toolbox lets you run your favorite tools on the other machine with a single click [5 sec clip]
Centralize your Toolbox to allow any technician, anywhere, on any device, to run the same tools [5 sec clip]
Store security credentials to send to the screen later to make connecting faster and more secure [5 sec clip]
Adjust screen quality from true color to black and white for slower connections [5 sec clip]
Suspend your own control to stop yourself from controlling the guest mouse and keyboard accidentally [5 sec clip]
Elevate to administrator and service mode to interact with secure prompts
Receive sound from the customer machine to hear what they are listening to [5 sec clip]
Visual and Audio alerts inform you when the customer connects to the session [5 sec clip]
Make a participant the presenter to delegate control of a meeting [5 sec clip]
Clipboard transfer allows seamless cut and paste to and from remote desktop [5 sec clip]
Terminate participants to kick selected parties off a session [5 sec clip]
Customization
Change images and icons to advertise your company, not ScreenConnect [5 sec clip]
Change colors of web app and client applications to align with your company and brand [5 sec clip]
Design your own theme and become the artist
Integrate into your websitethrough a variety of means
Localize the language of the web application and client
Optional disclaimer helps set customer expectations before they join the session
Alter source code of the web app, as it is all included in your installation
Change CSS for more radical visual alterations
Security
On-premise self hosting puts you in complete control of your remote control solution
Role-based security provides industry-leading security control for each user
Require consent from customers to take control of their machines [5 sec clip]
256-bit AES encryption for every session is a secure way to package and ship the data
Video auditing gives you server-based video recordings of all sessions for peace of mind and compliance
HIPAA and PCI are just a couple of the supported compliances
Generate session codes automatically and customize the length and structure for improved security
Integrate using LDAP & Active Directory to fit like a glove into your enterprise security model
Forms Authentication is an optional, easy-to-implement authentication alternative
Two-Factor authentication provides an additional level of authentication
SSL-enabled web app for an additional layer of security
Password reset is available for users via the Web UI
SQLite database provides more storage, maintenance, and reporting options
Generate reports from easily interpreted SQLite database
Subscription Required-Pricing: $ 50.00 Each User